Delivery and Payment
Prices are valid until 31st December 2025.
We aim to deliver within 3 working days.
We use Royal Mail Special Delivery next day courier service. Deliveries are normally made Monday to Friday during working hours and do require a signature. If you know you won’t be in, please give us a different delivery address, perhaps a neighbour or a work address.
We accept all major credit and debit cards with the exception of American Express.
Your payment card will be charged when your card is authorized.
- Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved.
- Refer to hearing aid accessories page on Danalogic website
All accessories come with a full 12 month manufacturers repair warranty from date of purchase.
You can find support for pairing accessories within our Support Library.
Repairs of out-of-warranty devices are based upon the age of the device and condition of the devices and are replaced with re manufactured internal components utilising new external housings. Damage caused by physical breakage due to excessive force, water damage or other misuse of the product will not be repairable under the replacement programme.
- Repair of devices up to 7 years old: £74.99 +VAT
Returns
We hope that your order will be just what you wanted, but in case it isn’t, we offer a 30 day money-back guarantee. The goods must be returned to us, please call 01869 352800 in the first instance and we will arrange for a pre-paid postage label to be sent out to you, so that you can return the item. You may return any unused goods with their original packaging within 30 days beginning the day after the item is delivered. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition.
Please note the Distance Selling Regulations 2000 Act specifies a 7 day ‘cooling off’ period which GN Hearing UK Ltd is pleased to voluntarily extend to 30 days.
Please contact us on 01869 352800 and we will send you a postage label so you can your return package. On receipt, we will give you a full refund for the cost of the product plus any delivery charge paid. Refunds take 5-7 working days to be credited to your payment card.
For reference, the return address is: Customer Returns, GN Hearing UK Ltd, Unit 13, Talisman Business Centre, Bicester, OX26 6HR